Friday, November 19, 2010

Curved Stairlifts with 30 Stone Lifting Capacity

Dolphin are pleased to announce the UK release of the new heavy duty curved stairlift from Homeadapt. Manufactured by Bruno Independent Living Aids, North America's largest producer of indoor stairlifts, the Elite Curved has a 30 stone lifting capacity as standard. 
For more information please call Dolphin on 0800 9800 126 or check the Dolphin Stairlifts website.

Stairlift Bogus Caller Strikes in Sidney Street

November 12 2010
A conman targeted an 85-year-old woman in Gloucester by pretending to be carrying out work on her stair lift.

The incident happened between 2.30pm and 3.10pm on Thursday, November 11 in Sidney Street.
The offender called on the woman at her home and claimed he was there to fix the stair lift, asking for money to carry out repairs. The victim handed £100 over to the bogus caller but he claimed he needed to go and buy oil to do the work. He never returned.

The man is described as white, around 5ft 8ins tall, of stocky build, with short, dark hair. He was wearing navy trousers, a white shirt and a jacket. He left in a white van with ladders on the top, heading in the direction of Derby Road.

Crime Prevention Officer for the county Paul Francis said: “This is was a cold and heartless example of bogus calling. As he left the house the offender even had the gall to tell the victim to lock the door behind him.“

Anyone with information should call 0845 090 1234 or Crimestoppers anonymously on 0800 555 111, quoting incident 344 of November 11.


Paul Francis continued: “Our advice is don't let people in unless it's someone you know and trust or a business caller who has made a pre-arranged appointment.

“Please stick firmly to this rule whatever organisation the caller claims to represent and however urgent they say the work they have to come in and do is.

“Keep the door shut even if they appear to look official or flash ID at you as it could be fake.

"If business callers come to your home without making an appointment, ask them to come back later at an agreed time when you can have someone else with you.

“In the meantime, check their story by phoning the organisation they claim to represent.

“Look up the number in your telephone book rather than relying on the one on their card when you do this. No representative of a legitimate organisation will mind at all waiting while you do this.”

Summary of Information to Help You Avoid Becoming the Victim of a Distraction Burglar:
  • If someone knocks on your door: check who it is by looking through a window or peep-hole.
  • If it's not someone you know and trust or a business caller who has made a pre-arranged appointment, do NOT open the door.
  • This advice applies whatever uniform the caller appears to be wearing or ID card they are carrying and however urgent their business claims to be.
  • Tell unexpected business callers to leave and come back later at an agreed time when you can have someone else with you.
  • In the meantime, check their credentials by calling the organisation they claim to represent. Do so by looking up the number in your telephone book rather than using one on any card they might give you as this could simply put you through to an accomplice of a potential offender.
  • Friends and relatives of vulnerable people are urged to ensure they receive this information.

Wednesday, October 13, 2010

Friday, September 03, 2010

Uplifting role for Scott on his stair lift apprenticeship

This article appeared on thisisbristol.co.uk.

A TEENAGER from Hanham has taken his first step towards an uplifting career after becoming an apprentice for a company that supplies and installs stair lifts and ramps.

Scott Coster has just finished his first month at Dolphin Lifts, a Portishead-based business that provides disabled access equipment for businesses and private individuals.

The 19-year-old successfully applied for the vacancy after reading about the opportunity with Dolphin in the Evening Post's 100 in 100 apprenticeship campaign.

The family-run company has seen a boom in business despite the recession, and now father-and-son team Tom and Steve Wakefield have taken on Scott to boost their staff number to six.


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Friday, September 03, 2010, 07:00
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Uplifting role for Scott on his stair lift apprenticeship
Uplifting role for Scott on his stair lift apprenticeship

A TEENAGER from Hanham has taken his first step towards an uplifting career after becoming an apprentice for a company that supplies and installs stair lifts and ramps.

Scott Coster has just finished his first month at Dolphin Lifts, a Portishead-based business that provides disabled access equipment for businesses and private individuals.

The 19-year-old successfully applied for the vacancy after reading about the opportunity with Dolphin in the Evening Post's 100 in 100 apprenticeship campaign.

The family-run company has seen a boom in business despite the recession, and now father-and-son team Tom and Steve Wakefield have taken on Scott to boost their staff number to six.

Mr Coster, a former Hanham High School pupil, is now on a two-year apprenticeship, during which he will study for an NVQ Level 2 and 3 in electrical and mechanical engineering.

But he also is also spending four days a week getting hands-on experience by working on site and picking up skills from Dolphin's senior engineers.

Mr Coster said: "The apprenticeship is brilliant. When I first read about it, it sounded really interesting and I've not been disappointed.

"It sounded really interesting, and as I wanted to learn some new skills I thought it could be a great way of leading into a career.

"Since I started a month ago I have been learning all about the stair lifts, and the engineers have been teaching me how to install, repair and maintain them.

"I am learning so much from watching the guys around me, and will no doubt learn even more when I go to college.

"I would love to stay with Dolphin after I have finished my apprenticeship. When I applied I wanted to do something that would set me up for the future, rather than just taking on any job. By getting further qualifications it will hopefully help my career in the future."

Dolphin's director, Tom Wakefield, said that having Mr Coster with the company would help the expansion of the business.

He said: "The business has been growing over the last couple of years, and we have just bought a new office and warehouse in Clevedon, so we felt it was the right time to take on a new apprentice.

"Having Scott means that we can teach someone our way of working and the skills that we use here.

"Scott is doing really well after his first month, and I have heard from the engineers that he is working really hard and is keen to learn, which is exactly what we wanted from an apprentice."

For more information on Dolphin Lifts Western, call 01275 818220 or visit www.dolphinstairlifts.com.

The Evening Post is campaigning to get 100 businesses across the Bristol area to offer young people the chance to work with them as apprentices. The campaign is aimed at companies of all sizes, across every industry.

If you are a business looking to take on an apprentice, or a young person keen to start an apprenticeship, email d.harris@bepp.co.uk.

For more information on apprenticeships, how to run one or to apply, call the National Apprenticeship Service on 08000 150 600 or visit www.apprenticeships.org.uk.

Thursday, September 02, 2010

ASA Adjudication on Minivator Ltd

Background
Minivator Group Ltd was acquired by Handicare Holdings UK Ltd. The ads were placed by Companion Stairlifts Ltd who have a trading relationship with Minivator Ltd now called Handicare Accessibility UK Ltd. Handicare Holdings UK Ltd was not responsible for the ads.

Ad
Magazine and press ads promoted stairlifts.

a. One ad was headed "STAIRLIFTS FROM HELP THE AGED WE WILL" and featured an image of a stairlift. Small print at the bottom of the page stated "Age Concern England and Help the Aged merged on 1st April 2009. Together they have formed Age UK ... 50% of all stairlift profits go directly to the charity. Help the Aged working in partnership with Minivator Group.

b. A second ad was headed "Give yourself a lift" and showed a woman using a stairlift. Under the heading "50 per cent of profits go to help the charity" text stated "By choosing a Minivator stairlift you will not only receive the benefits of a first-rate product, you'll also have the satisfaction of knowing that some of your money (please see profit percentage below) is contributing to towards the vital work Help the Aged does both in the UK and abroad ...".

c. The third ad contained the same text and image as ad (a) but the small print stated " ... 50% of all bath and shower profits go directly to the charity ...".

d. was headed "BATHING AND SHOWERING SOLUTIONS FROM HELP THE AGED WE WILL" and showed a shower and bath. The footnote stated " ... 50% of all bath and shower profits go directly to the charity ...".

Issue
Acorn Mobility Services Ltd challenged whether the claims:

1. "50% of all stairlift profits go directly to the charity" in ad (a);

2. "50 per cent of profits go to help the charity" in ad (b); and

3. " ... 50% of all bath and shower profits go directly to the charity ..." in ads (c) and (d)

were misleading and could be substantiated.

CAP Code
3.17.1
Response
1., 2. & 3.

Minivator Ltd (Minivator) said they had not meant to imply that 50% of all profits went to Help the Aged, but that 50% of profits generated through the brand "Help the Aged We Will" went to the charity. They sent a copy of the licensing contract with Age UK (the new name for Help the Aged) and a breakdown of how expenses were deducted from profits generated through the brand "Help the Aged We Will" and the money paid to Age UK. They said they would amend the ads to make clear that 50% of profits generated through those ads would go to the charity.

In addition, they sent a copy of a letter from an independent auditor that set out the details of the royalty payments Minivator made to Age UK in more detail, clarifying the percentage of gross sales from online sales advertising that went to the charity (excluding VAT and delivery) and explaining that for all other types of lead generation a sum equal to 50% of the gross margin minus specific costs and charges was paid to Age UK. Minivator said that, once expenses were deducted, the actual percentage of profits given to the charity generated through the Age UK advertising was closer to 60%.

Assessment
1., 2. & 3. Upheld

The ASA welcomed Minivators willingness to amend the ads. Moreover, we noted that through the licensing agreement, a significant amount of money was generated for the charity. However, because the ads did not make clear that the figure of 50% related only to profits generated through "Help the Aged We Will" branded advertising (excluding online sales), we concluded the ads were misleading.

Ads (a), (b), (c) and (d) breached CAP Code clauses 3.1 (Substantiation) and 7.1 (Truthfulness).

Action
The ads must not appear again in their current form.

Adjudication of the ASA Council (Non-broadcast)

Thursday, August 26, 2010

Dolphin Stairlifts Western scoop top 'quality management' award

GLOUCESTERSHIRE-wide disabled access firm Dolphin Stairlifts Western is celebrating after being awarded a top UK quality management certificate.

Company director Steve Wakefield picked up the accolade from Neil Urquhart of award-givers Certified Quality Systems Ltd yesterday, Tuesday, August 24.

Referred to as the ISO 9001 certificate, it is the international standard for which the quality management practices of a firm are evaluated – ensuring that Dolphin provides a consistent level of excellence in the goods and service its customers receive.

Specialising in the installation, repair and servicing of stairlifts, platform lifts, wheelchair lifts and step lifts, the family-run firm work extensively across Gloucestershire and the Five Valleys.

 Dolphin Western is one of many local branches nationwide.

Visit http://www.dolphinlifts.co.uk/stairliftbranches.html to find your local branch or call 01275 818220 to speak to Dolphin Stairlifts Western direct.

Curved Stairlifts with 30 Stone lift capacity coming soon

One of our stairlift suppliers is currently putting a heavy duty curved stairlift through UK compliance testing and hope to be able to release it to the market soon. If all goes well it may even be available before the end of the year.

We have already had plenty of interest from OT's and local authorities for this new 30 stone rated curved stairlift. If you would like further information when the lift becomes available please keep an eye on the blog or contact Christian Dunnage on 0800 9800 126. Alternatively send an email to info@dolphinlifts.co.uk and we will send you detailed info as soon as it becomes available.

Minivator to become Handicare Stairlifts

Seems like Minivator Stairlifts will be changing their name to Handicare Stairlifts after all.

Friday, July 30, 2010

Handicare Stairlifts New Chair

To see more pictures of the new Handicare Stairlifts chair, please visit our sister blog - Mobility Products for the Disabled.

New Stairlift Chair from Handicare
For more information on Handicare Stairlifts new chair please call Dolphin on 0800 9800 126.

Thursday, May 20, 2010

Meditek Stairlifts - 25 stone Powered Hinge Track

Meditek Stairlifts have a new heavy duty powered hinge track with a safe working load of 160kg/25 stone. This unique option is currently £300 more than the regular 19 stone rated hinge section. Available on straight Meditek Stairlifts only.

Stannah Reduced Stairlift Seat

The reduced seat has been designed with the smaller customer in mind. This offers a lower spine-to-knee dimension, offering a more comfortable seating position for users under 5’ 3” (160cm) - enabling them to sit back safely and comfortably in the chair, whilst keeping their feet firmly on the footrest.

The whole Stannah Stairlifts range is available with a reduced seat.

Friday, May 07, 2010

New Dolphin Stairlifts website for Norfolk and Suffolk

The new website is now online covering the East Anglia region of eastern England. So, if you need information on stairlifts in Bury St Edmunds, for example, you should contact the local branch on 0800 085 4143 or visit the new site.

Tuesday, April 06, 2010

Minivator Stairlifts

We have received the following clarification from Minivator.


Freelift are changing their name to Handicare from October this year as recently communicated by themselves, Minivator has not taken the decision to follow suit and still remain Minivator.

Monday, March 29, 2010

Minivator and Freelift to become Handicare Stairlifts

Following the recent acquisition of Minivator Stairlifts by the Handicare group it seems the new entity will be branded Handicare Stairlifts from October 2010.

Handicare receive OFT approval for Minivator takeover

Midlands based Stairlift manufacturer Minivator has signed a deal to become the latest addition to the Norwegian based healthcare company Handicare, it was confirmed today.


Following last week’s approval from the Office of Fair Trading, all the final documentation has been completed.

Friday, March 26, 2010

Outdoor Stairlifts for Curved Stairs

A new addition to our product portfolio, the Hawle is the first stairlift that we have found with a modern design, which can be used on curved external staircases.


  • Individual configurations for individual solutions
  • Space-saving parking even in exceedingly narrow spaces
  • The Hawle stairlift can be installed in old and new buildings
  • Adapt your Hawle lift to your personal environment with a choice of colours
  • Appropriate for use as an external stairlift
  • The Hawle stairlift is also suitable for steep stairs with a gradient of up to 75°
  • The stairlift HW10 is the optimal solution for your curved staircase
  • Stairlift is certified to 150kg
If you need an outdoor curved stairlift then this is the lift for you. The Hawle stairlift is also certified to carry 150kg or 23.5 stone.For more details please call Dolphin Stairlifts on 0800 9800 126.

Monday, March 15, 2010

Caremore Stairlift Services Limited in Liquidation

According to companies house Caremor Stairlift Services Limited have gone into Liquidation. More details to follow no doubt.

Friday, February 19, 2010

Ian Elford

It is with great sadness that Dolphin Mobility have to announce the death of Ian Elford the former owner of Dolphin Lifts Kent.

Ian was a great friend to us all in the Dolphin Group of companies and will be sadly missed. Ian died after a 2 year battle against Leukaemia, at the age of 56. He kept his sense of humour until the very end. If anyone would like to donate to Leukaemia Research, please click on this link.

Thursday, January 21, 2010

Stannah Stairlift Rail Colours



Stannah 260 rails are now available in these colours as well as the standard pearl finish

Minivator Offset Footrest

Minivator's Offset Footplate has been designed to reduce the track height on a small number of staircases. In some instances the stair configuration would mean that a stairlift with a standard footplate would have to have a high track height to avoid a clash with the stairs as the stairlift travels around a corner. Sometimes this may even mean that a stairlift cannot be fitted.
 

 
The Offset footplate has been specially designed for use in circumstances where a standard footplate or and it allows the height of the track to be reduced significantly by changing the position of the footplate. As the track height is reduced the offset Footplate can also offer increased bulkhead clearances.

Further to this, this footplate can also fit into narrower staircases, again allowing a stairlift to be installed where a standard unit would not fit.

For more information and prices please call Dolphin Stairlifts on 0800 9800 126.

New look Minivator stairlift

Minivator's new seat offers a single seat solution designed to fit a greater range of users.
The seat is wider for added comfort, yet also has a reduced swivel radius, meaning it will fit into smaller narrower staircases and suits the needs of more clients.



The new seat will be supplied with Minivator's new innovative dual retractable inertia seat belt as standard. The belt can easily be secured at either one side or centrally using one or both hands, depending on the user's flexibility or preference. The new seat also has a redesigned manual swivel mechanism intended for users with limited strength and dexterity.

Wednesday, January 13, 2010

Meditek Stairlifts - Heavy Duty Powered Hinged Track

UK stairlift manufacturer MediTek has developed a manual and powered - Heavy Duty Hinged Track for use on its straight stairlift range. The new Heavy Duty Hinge can now accommodate a safe working load of 160kg (25st) which is 40kg (6st) more than that of the standard hinge.



MediTek are confident they are the only UK manufacturer that can supply a fully compatible heavy duty powered hinge track for use on domestic stairlifts.

The new Heavy Duty Hinge is retrospectively upgradable and compatible with all other lift options and is available on all order. Please contact Dolphin Starlifts for more details.

Stannah Stairlifts - Curved Stairlift Rail Colours

Dolphin Stairlifts can now offer five optional rail colours to make sure your new Stannah Stairlift blends perfectly into your home. The new colours are only available on the 260 model, and the chair and carriage will be in Pearl.  The extra cost for this is approximately £500.

Please click the link to see a colour swatch of curved stairlift rail colours.

For more pdf's and information regarding several stairlift and mobility products please visit the Dolphin Stairlifts reference library. Alternatively, call us free on 0800 9800 126.

Stannah Stairlifts - Footrest Fold Button

Stannah Stairlifts have introduced the option of a new footrest fold button on the arm of the Sofia and Solus chairs. Just one click is all it takes to fold and unfold the footrest independently of the seat and arms.