Friday, September 14, 2007

Dolphin Stairlifts Kent move offices

Following the closure of the Independent Life Shop in Ashford, where Dolphin Stairlifts were displaying some equipment, Ian Elford of Dolphin Stairlifts in Kent would like to assure customers that Dolphin Stairlifts(Kent) is still in operation. Following their recent expansion, they have moved offices and warehousing facilities to Stanford, just off the M20 at junction 11.

Dolphin Stairlifts (Kent)
Kent Outside M25
Yew Tree Farm
Stone Street
Ashford, Kent
TN25 6DH

Tel: 01303 813606
Fax: 01303 264409

New Dolphin Stairlifts Branch

Dolphin (Chester) have opened a new Branch in Ellesmere Port. This office will cover the areas of Cheshire, Wirral and North Wales. What was Dolphin (Chester) is now called Dolphin (Midshires) and will cover the areas of Staffordshire, Shropshire and Mid Wales. The details are as follows:

Dolphin (Midshires)
Rubicon Centre
Broad Ground Road
B98 8YP
01527 404303

email -

Dolphin (Chester)Ltd
Stanlaw Abbey Business Centre
Dover Drive
Ellesmere Port
CH65 9BF
Tel: 0151 355 5550

email -

Friday, September 07, 2007

Stannah Stairlift Advert

One of the new adverts from Stannah Stairlifts. The campaign focuses on people's attitudes to having a stair lift.

Thursday, September 06, 2007

Legal action stops stairlift customer being mislead

This article was published on the Mature Times website.

Stannah Stairlifts Limited and Stannah Lift Holdings Limited have recently reached out of court settlements with both County Stairlifts Limited and Platinum Rails Limited to stop either business from using Stannah’s trade marks to advertise, promote, sell or install second hand curved stairlifts re-fabricated from parts originally manufactured by Stannah.The settlements require that Stannah’s trade marks are permanently removed from the stairlift chair and motor unit.

This is a significant victory for Stannah who received a large number of complaints from people who bought second hand re-fabricated curved stairlifts from a variety of sources in the belief that Stannah was responsible for the quality and performance of the stairlift - which was not the case.

The design and installation process for re-fabricated products is radically different from the process that Stannah uses. Stannah did not approve these installations as they had no control over how well the re-fabricated assembly would perform. In fact re-fabricated products often fall well short of both British Standards and Stannah’s own quality standards.

Jon Stannah, the company's Managing Director, said: "We are delighted that we have reached these settlements as we have become increasingly concerned that consumers were being misled to think that they where buying an original Stannah stairlift, albeit secondhand, and that these stairlifts were approved by Stannah as they bore our trade marks. "When we install a curved stairlift it is a bespoke design for our customer’s staircase. Those being sold secondhand are ‘best fit’ from unwanted curved rails originally designed for a completely different staircase. In our view, these fall well short of our quality and performance standards."