Paul Smith, owner and Director of Dolphin Stair Lifts (Anglia) Limited, has recently celebrated his first year in charge of the company, after buying out the previous owner Graham Barber at the start of 2005. During this time he has continued to provide an excellent service to the firms existing customers whilst expanding the client base to include more local authorities, charities and business's.
The majority of Paul's work concerns the supply, installation, maintenance and servicing of stair lifts and mobility products. In addition to this they also have an excellent portfolio of platform lifts and other solutions with regard to disabled access in public buildings.
As part of the Dolphin Lifts group, Dolphin Stairlifts (Anglia) Ltd adhere to the following business practises, ensuring that the customer get's not only the right equipment for the right price. But, also, the personal touch of a local company with the professionalism and buying power of a major group of companies.
Independence
Dolphin aims to stay totally independent in the supply of quality products in the disability market. This enables us to recommend the right equipment for each customer’s needs without compromising on quality or safety.
No Pressure Sales
Pushy salesman selling unsuitable products are the blight of our industry. At Dolphin we will never try to rush you into making a decision. We will only sell you equipment that is suitable for your condition.
Competitive Prices
We aim to keep our overhead low, allowing us to pass on our price benefits to all of our customers. The majority of our sales are generated through local authority grants and recommendations. We do not spend a significant amount of money on advertising, which is the largest overhead of many of our competitors.
Excellent Service
We give a 12 month guarantee on all of our products, both new and reconditioned. Cost effective maintenance contracts and extended warranties are available for further peace of mind. Our service charges are among the most competitive in the market and if you buy a product from us we will always maintain it for you.
Customer Satisfaction
We are proud of our work and strive to maintain a friendly “Customer First” philosophy from the moment you contact us. It is our intention to give first class service in all the stages of product supply. From your initial enquiry through to the installation and subsequent maintenance of your equipment, our staff will be friendly, conscientious, professional and polite.
Dolphin Stairlifts (Anglia) Limited operates over the counties of Norfolk and Suffolk and Paul Smith can be contacted on:
email - anglia@dolphinlifts.co.uk
post - Paul Smith, Dolphin Stairlifts, 43 Roman Way, Felixstowe, Suffolk ,IP11 9NP.
