The New Stannah Starla Stairlift

The new Stannah Starla previewed at Naidex this year is the latest stairlift design from the world's best known stairlift manufacturer.

Links to brochures and dimensions can be found on the following pages of our website.

Stannah Starla Straight Stairlift

Stannah Starla Curved Stairlift

Stannah Starla - Downstairs

Stannah Starla - Armrest

Stannah Starla - Curved Stairlift

Stannah Starla - Harness

Stannah Starla - Seat Belt

We expect the Stannah Starla to be available to the trade in the next few months at which point we will update the prices on the Stannah pages of our website.

Dolphin Bathrooms to enter administration

News broke yesterday that the owner of Dolphin Bathrooms, private equity firm Homeform, plans to go into administration.

Dolphin Mobility and the other members of the Dolphin Stairlifts Group would like to make it absolutely clear that they have nothing to do with Dolphin Bathrooms or Homeform in any way, shape or form.

Meditek Stairlift with Bridging Platform

 The following images show a straight Meditek Stairlift with a drop down bridging platform and a seat with a downside barrier arm.

Meditek Stairlift with Loop / Barrier Arm

Meditek Stairlift with dropdown platform

For more information, please call Dolphin on 01276 856060 or click the following highlighted link for further details of the Meditek Stairlift range.

Flow 2 Stairlifts for Curved Stairs

Below, we have more detailed images of Flow Stairlifts. The images give a good sense of the benefits of the Flow 2, showing the low rail height which can be achieved with certain layouts, as well as the neat finish around the bends.

A Flow Stairlift ascending

Flow Stairlifts drop nose rail

Flow Stairlift rail seen from above

Flow Stairlift parked downstairs

Flow Stairlift with 180 degree bend

Using the flow stairlift

Flow Stairlift joystick control

Clcik the following link if you would like more information on the Access BDD stairlifts range or call Dolphin on 01276 856060.

Flow Stairlifts for Curved Stairs

Dolphin are pleased to announce the addition of Flow Stairlifts for curved stairs to their product portfolio. If your staircase is very narrow, the Advanced Ride Monitoring System of the Flow's powered swivel feature turns the chair and footrest to clear the narrowest staircase sections. Theoretically it is possible to install the lift  on a staircase as narrow as 61cm.

The Flow Stairlift viewed from above

The Flow Stairlift in use

The Flow Stairlifts single rail system is one of the most technologically advanced on the market. The rail can be installed on either side of the stairs and is designed to stay as close to the staircase as possible. A drop nose (or droop nose) rail option is available if there is an obstruction, such as a door, at the bottom of the stairs.

Features and benefits of the Flow 2 include:

Clean and hassle free installation

2 remote controls

Choice of joystick controls

Choice of manual and powered swivel seats

Different rail colours available

Weight capacity of 125 kg (20 stone)

Automatic seat rotation whilst travelling

Can fit on very narrow staircases

If you would like more information or if you would like to make an appointment for a surveyor to visit your home, please call Dolphin Stairlifts on 0800 9800 126.

HomeGlide Stairlifts installed from only £1395

Dolphin Mobility are pleased to announce the addition of the Access BDD stairlift range to their product portfolio. Manufacturers of the Homeglide Stairlift and the Flow 2 Curved Stairlift, Access Business Development Division is a Division of ThyssenKrupp Access Ltd UK.

With an installed price of only £1395, the Homeglide is suitable for straight staircases only. Features and benefits of the HomeGlide include:

• Quick installation

• 2 remote controls

• On/off switch as standard

• Choice of manual and powered swivel stairlift seats

• Battery powered

• Seat to footrest link available

• Weight capacity of 138 kgs (21.5 stone)

• Built in soft start / stop

• Joystick seat controls 

For more information contact Dolphin on 0800 9800 126 or visit the Dolphin Stairlifts website.

New Stannah Sofia Stairlifts installed from £2100

Dolphin Mobility can supply and install a straight Stannah Sofia stairlift from £2100 including a 2 year warranty.

New Stannah Stairlifts Installed from £1695

If you live in the South East or North West of England Dolphin Mobility can install brand new Stannah Stairlifts for straight stairs from as little as £1695 including a 2 year warranty.

Stannah Saxon 420 Stairlift

Other Dolphin branches may be able to match this price but you will have to check with your local branch. For more details please visit the Dolphin Stairlifts website or call us on 0800 9800 126.

Hawle Stairlifts for Curved Staircases

The Hawle HW10 Stairlift, now available in the UK from Dolphin Mobility, is suitable for installation on practically every type of curved or spiral staircase.

German engineering ensures peace of mind when installing the Hawle into public buildings and homes with particularly long staircases. The robustness of the product makes it suitable for heavy use and with regular maintenance the Hawle stairlift should last for several years.

An exceptional maximum angle of incline of 75 degrees is, as far as I know, unsurpassed in the stairlift industry and is testimony to the engineering excellence behind the product. Please visit our website for updated information on the Hawle Curved stairlift or call us on 0800 9800 126

Hawle Curved Stairlifts

 The Hawle curved stairlift is suitable for steep stairs with a gradient of up to 75° and has a 150kg weight capacity.  Now available to buy in the UK from Dolphin Lifts, call 0800 9800 126 for more details.

Half a million Stannah Stairlifts

Stannah Stairlifts are to celebrate the manufacture of their 500,000th stairlift with a visit from the Prince of Wales.

Curved Stairlifts with 30 Stone Lifting Capacity

Dolphin are pleased to announce the UK release of the new heavy duty curved stairlift from Homeadapt. Manufactured by Bruno Independent Living Aids, North America's largest producer of indoor stairlifts, the Elite Curved has a 30 stone lifting capacity as standard. 

For more information please call Dolphin on 0800 9800 126 or check the Dolphin Stairlifts website.

Stairlift Bogus Caller Strikes in Sidney Street

November 12 2010
A conman targeted an 85-year-old woman in Gloucester by pretending to be carrying out work on her stair lift.

The incident happened between 2.30pm and 3.10pm on Thursday, November 11 in Sidney Street.
The offender called on the woman at her home and claimed he was there to fix the stair lift, asking for money to carry out repairs. The victim handed £100 over to the bogus caller but he claimed he needed to go and buy oil to do the work. He never returned.

The man is described as white, around 5ft 8ins tall, of stocky build, with short, dark hair. He was wearing navy trousers, a white shirt and a jacket. He left in a white van with ladders on the top, heading in the direction of Derby Road.

Crime Prevention Officer for the county Paul Francis said: “This is was a cold and heartless example of bogus calling. As he left the house the offender even had the gall to tell the victim to lock the door behind him.“

Anyone with information should call 0845 090 1234 or Crimestoppers anonymously on 0800 555 111, quoting incident 344 of November 11.


Paul Francis continued: “Our advice is don't let people in unless it's someone you know and trust or a business caller who has made a pre-arranged appointment.

“Please stick firmly to this rule whatever organisation the caller claims to represent and however urgent they say the work they have to come in and do is.

“Keep the door shut even if they appear to look official or flash ID at you as it could be fake.

"If business callers come to your home without making an appointment, ask them to come back later at an agreed time when you can have someone else with you.

“In the meantime, check their story by phoning the organisation they claim to represent.

“Look up the number in your telephone book rather than relying on the one on their card when you do this. No representative of a legitimate organisation will mind at all waiting while you do this.”

Summary of Information to Help You Avoid Becoming the Victim of a Distraction Burglar:

• If someone knocks on your door: check who it is by looking through a window or peep-hole.
• If it's not someone you know and trust or a business caller who has made a pre-arranged appointment, do NOT open the door.
• This advice applies whatever uniform the caller appears to be wearing or ID card they are carrying and however urgent their business claims to be.
• Tell unexpected business callers to leave and come back later at an agreed time when you can have someone else with you.
• In the meantime, check their credentials by calling the organisation they claim to represent. Do so by looking up the number in your telephone book rather than using one on any card they might give you as this could simply put you through to an accomplice of a potential offender.
• Friends and relatives of vulnerable people are urged to ensure they receive this information.

Heavy Duty Curved Stairlifts

Dolphin Stairlifts will soon announce the release of a heavy duty curved stairlift to the UK market.

Uplifting role for Scott on his stair lift apprenticeship

This article appeared on thisisbristol.co.uk.

A TEENAGER from Hanham has taken his first step towards an uplifting career after becoming an apprentice for a company that supplies and installs stair lifts and ramps.

Scott Coster has just finished his first month at Dolphin Lifts, a Portishead-based business that provides disabled access equipment for businesses and private individuals.

The 19-year-old successfully applied for the vacancy after reading about the opportunity with Dolphin in the Evening Post's 100 in 100 apprenticeship campaign.

The family-run company has seen a boom in business despite the recession, and now father-and-son team Tom and Steve Wakefield have taken on Scott to boost their staff number to six.


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Friday, September 03, 2010, 07:00
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Uplifting role for Scott on his stair lift apprenticeship
Uplifting role for Scott on his stair lift apprenticeship

A TEENAGER from Hanham has taken his first step towards an uplifting career after becoming an apprentice for a company that supplies and installs stair lifts and ramps.

Scott Coster has just finished his first month at Dolphin Lifts, a Portishead-based business that provides disabled access equipment for businesses and private individuals.

The 19-year-old successfully applied for the vacancy after reading about the opportunity with Dolphin in the Evening Post's 100 in 100 apprenticeship campaign.

The family-run company has seen a boom in business despite the recession, and now father-and-son team Tom and Steve Wakefield have taken on Scott to boost their staff number to six.

Mr Coster, a former Hanham High School pupil, is now on a two-year apprenticeship, during which he will study for an NVQ Level 2 and 3 in electrical and mechanical engineering.

But he also is also spending four days a week getting hands-on experience by working on site and picking up skills from Dolphin's senior engineers.

Mr Coster said: "The apprenticeship is brilliant. When I first read about it, it sounded really interesting and I've not been disappointed.

"It sounded really interesting, and as I wanted to learn some new skills I thought it could be a great way of leading into a career.

"Since I started a month ago I have been learning all about the stair lifts, and the engineers have been teaching me how to install, repair and maintain them.

"I am learning so much from watching the guys around me, and will no doubt learn even more when I go to college.

"I would love to stay with Dolphin after I have finished my apprenticeship. When I applied I wanted to do something that would set me up for the future, rather than just taking on any job. By getting further qualifications it will hopefully help my career in the future."

Dolphin's director, Tom Wakefield, said that having Mr Coster with the company would help the expansion of the business.

He said: "The business has been growing over the last couple of years, and we have just bought a new office and warehouse in Clevedon, so we felt it was the right time to take on a new apprentice.

"Having Scott means that we can teach someone our way of working and the skills that we use here.

"Scott is doing really well after his first month, and I have heard from the engineers that he is working really hard and is keen to learn, which is exactly what we wanted from an apprentice."

For more information on Dolphin Lifts Western, call 01275 818220 or visit www.dolphinstairlifts.com.

The Evening Post is campaigning to get 100 businesses across the Bristol area to offer young people the chance to work with them as apprentices. The campaign is aimed at companies of all sizes, across every industry.

If you are a business looking to take on an apprentice, or a young person keen to start an apprenticeship, email d.harris@bepp.co.uk.

For more information on apprenticeships, how to run one or to apply, call the National Apprenticeship Service on 08000 150 600 or visit www.apprenticeships.org.uk.

ASA Adjudication on Minivator Ltd

Background
Minivator Group Ltd was acquired by Handicare Holdings UK Ltd. The ads were placed by Companion Stairlifts Ltd who have a trading relationship with Minivator Ltd now called Handicare Accessibility UK Ltd. Handicare Holdings UK Ltd was not responsible for the ads.

Ad
Magazine and press ads promoted stairlifts.

a. One ad was headed "STAIRLIFTS FROM HELP THE AGED WE WILL" and featured an image of a stairlift. Small print at the bottom of the page stated "Age Concern England and Help the Aged merged on 1st April 2009. Together they have formed Age UK ... 50% of all stairlift profits go directly to the charity. Help the Aged working in partnership with Minivator Group.

b. A second ad was headed "Give yourself a lift" and showed a woman using a stairlift. Under the heading "50 per cent of profits go to help the charity" text stated "By choosing a Minivator stairlift you will not only receive the benefits of a first-rate product, you'll also have the satisfaction of knowing that some of your money (please see profit percentage below) is contributing to towards the vital work Help the Aged does both in the UK and abroad ...".

c. The third ad contained the same text and image as ad (a) but the small print stated " ... 50% of all bath and shower profits go directly to the charity ...".

d. was headed "BATHING AND SHOWERING SOLUTIONS FROM HELP THE AGED WE WILL" and showed a shower and bath. The footnote stated " ... 50% of all bath and shower profits go directly to the charity ...".

Issue
Acorn Mobility Services Ltd challenged whether the claims:

1. "50% of all stairlift profits go directly to the charity" in ad (a);

2. "50 per cent of profits go to help the charity" in ad (b); and

3. " ... 50% of all bath and shower profits go directly to the charity ..." in ads (c) and (d)

were misleading and could be substantiated.

CAP Code
3.17.1
Response
1., 2. & 3.

Minivator Ltd (Minivator) said they had not meant to imply that 50% of all profits went to Help the Aged, but that 50% of profits generated through the brand "Help the Aged We Will" went to the charity. They sent a copy of the licensing contract with Age UK (the new name for Help the Aged) and a breakdown of how expenses were deducted from profits generated through the brand "Help the Aged We Will" and the money paid to Age UK. They said they would amend the ads to make clear that 50% of profits generated through those ads would go to the charity.

In addition, they sent a copy of a letter from an independent auditor that set out the details of the royalty payments Minivator made to Age UK in more detail, clarifying the percentage of gross sales from online sales advertising that went to the charity (excluding VAT and delivery) and explaining that for all other types of lead generation a sum equal to 50% of the gross margin minus specific costs and charges was paid to Age UK. Minivator said that, once expenses were deducted, the actual percentage of profits given to the charity generated through the Age UK advertising was closer to 60%.

Assessment
1., 2. & 3. Upheld

The ASA welcomed Minivators willingness to amend the ads. Moreover, we noted that through the licensing agreement, a significant amount of money was generated for the charity. However, because the ads did not make clear that the figure of 50% related only to profits generated through "Help the Aged We Will" branded advertising (excluding online sales), we concluded the ads were misleading.

Ads (a), (b), (c) and (d) breached CAP Code clauses 3.1 (Substantiation) and 7.1 (Truthfulness).

Action
The ads must not appear again in their current form.

Adjudication of the ASA Council (Non-broadcast)

Dolphin Stairlifts Western scoop top 'quality management' award

GLOUCESTERSHIRE-wide disabled access firm Dolphin Stairlifts Western is celebrating after being awarded a top UK quality management certificate.

Company director Steve Wakefield picked up the accolade from Neil Urquhart of award-givers Certified Quality Systems Ltd yesterday, Tuesday, August 24.

Referred to as the ISO 9001 certificate, it is the international standard for which the quality management practices of a firm are evaluated – ensuring that Dolphin provides a consistent level of excellence in the goods and service its customers receive.

Specialising in the installation, repair and servicing of stairlifts, platform lifts, wheelchair lifts and step lifts, the family-run firm work extensively across Gloucestershire and the Five Valleys.

 Dolphin Western is one of many local branches nationwide.

Visit http://www.dolphinlifts.co.uk/stairliftbranches.html to find your local branch or call 01275 818220 to speak to Dolphin Stairlifts Western direct.

Curved Stairlifts with 30 Stone lift capacity coming soon

One of our stairlift suppliers is currently putting a heavy duty curved stairlift through UK compliance testing and hope to be able to release it to the market soon. If all goes well it may even be available before the end of the year.

We have already had plenty of interest from OT's and local authorities for this new 30 stone rated curved stairlift. If you would like further information when the lift becomes available please keep an eye on the blog or contact Christian Dunnage on 0800 9800 126. Alternatively send an email to info@dolphinlifts.co.uk and we will send you detailed info as soon as it becomes available.

Minivator to become Handicare Stairlifts

Seems like Minivator Stairlifts will be changing their name to Handicare Stairlifts after all.

Handicare Stairlifts New Chair

To see more pictures of the new Handicare Stairlifts chair, please visit our sister blog - Mobility Products for the Disabled.

New Stairlift Chair from Handicare

For more information on Handicare Stairlifts new chair please call Dolphin on 0800 9800 126.

Meditek Stairlifts - 25 stone Powered Hinge Track

Meditek Stairlifts have a new heavy duty powered hinge track with a safe working load of 160kg/25 stone. This unique option is currently £300 more than the regular 19 stone rated hinge section. Available on straight Meditek Stairlifts only.

Stannah Reduced Stairlift Seat

The reduced seat has been designed with the smaller customer in mind. This offers a lower spine-to-knee dimension, offering a more comfortable seating position for users under 5’ 3” (160cm) - enabling them to sit back safely and comfortably in the chair, whilst keeping their feet firmly on the footrest.

The whole Stannah Stairlifts range is available with a reduced seat.

New Dolphin Stairlifts website for Norfolk and Suffolk

The new website is now online covering the East Anglia region of eastern England. So, if you need information on stairlifts in Bury St Edmunds, for example, you should contact the local branch on 0800 085 4143 or visit the new site.

Everton star gets a stairlift

Crocked footie star Dan Gosling is the geri-hatrick of the Premier League – after getting a stairlift fitted in his home.

Minivator Stairlifts

We have received the following clarification from Minivator.


Freelift are changing their name to Handicare from October this year as recently communicated by themselves, Minivator has not taken the decision to follow suit and still remain Minivator.

Minivator and Freelift to become Handicare Stairlifts

Following the recent acquisition of Minivator Stairlifts by the Handicare group it seems the new entity will be branded Handicare Stairlifts from October 2010.

Handicare receive OFT approval for Minivator takeover

Midlands based Stairlift manufacturer Minivator has signed a deal to become the latest addition to the Norwegian based healthcare company Handicare, it was confirmed today.


Following last week’s approval from the Office of Fair Trading, all the final documentation has been completed.

Outdoor Stairlifts for Curved Stairs

A new addition to our product portfolio, the Hawle is the first stairlift that we have found with a modern design, which can be used on curved external staircases.

• Individual configurations for individual solutions
• Space-saving parking even in exceedingly narrow spaces
• The Hawle stairlift can be installed in old and new buildings
• Adapt your Hawle lift to your personal environment with a choice of colours
• Appropriate for use as an external stairlift
• The Hawle stairlift is also suitable for steep stairs with a gradient of up to 75°
• The stairlift HW10 is the optimal solution for your curved staircase
• Stairlift is certified to 150kg

If you need an outdoor curved stairlift then this is the lift for you. The Hawle stairlift is also certified to carry 150kg or 23.5 stone.For more details please call Dolphin Stairlifts on 0800 9800 126.

Caremore Stairlift Services Limited in Liquidation

According to companies house Caremor Stairlift Services Limited have gone into Liquidation. More details to follow no doubt.

Ian Elford

It is with great sadness that Dolphin Mobility have to announce the death of Ian Elford the former owner of Dolphin Lifts Kent.

Ian was a great friend to us all in the Dolphin Group of companies and will be sadly missed. Ian died after a 2 year battle against Leukaemia, at the age of 56. He kept his sense of humour until the very end. If anyone would like to donate to Leukaemia Research, please click on this link.